Happier patients. Better teams.
Text-based surveys and AI-powered tools to improve customer service and team culture.
“We now have an in depth view of each clinic’s patient satisfaction, increased five star reviews on social media, and a provider feedback tool that is helping everyone keep the patient experience first. On top of everything they are great partners in helping us reach our goals.”
— SPENCER GAMBRELL
DIRECTOR OF CENTRALIZED OPERATIONS, FAST PACE URGENT CARE
Text message surveys + AI-powered tools
#forthewin
Text Message Surveys
We’ve collected millions of responses from patients of all demographics – start connecting with your patients today
Actionable Insights
AI-powered ticketing system automatically identifies and assigns actionable feedback so you never miss another chance to save a negative encounter
Team Engagement
Improve customer service behaviors with transparency and accountability using our automated alerts, team scorecards and engagement reports
Online Reputation
Collecting survey data is easy. Making sense of it is hard.
Fortunately, we can help.
Root Cause Analysis
Use machine learning and AI to identify actionable patient feedback, and help you perform root cause analysis. Save time and reach unhappy patients faster.
Granular Reporting
Track NPS® and survey responses by location, provider and visit type. Never pull a shift schedule again just to figure out which provider a patient was talking about.
Transparency & Accountability
Keep all your employees on the same page when it comes to the patient voice, and hold your teams accountable for taking real action. Build trust in your organization.