by Molly Kramer | Oct 22, 2020 | Blog
You may have heard the adage that “only unhappy people write reviews.” Not true! In this second part of our series on service recovery strategies, we discuss methods to build a positive reputation in your community by encouraging feedback from happy patients. To... 
by Molly Kramer | Oct 13, 2020 | Blog
When a patient decides to go to an urgent care, they have expectations about the experience they’ll have. As the Covid-19 pandemic rages on, urgent care patient volume is rising, but balancing patient experience with safety continues to be a challenge. It’s more... 
by Molly Kramer | Sep 21, 2020 | Blog
Welcome to Part II of a series on developing a social media policy for urgent care! Check out Part I on policies for employee use of social media. Patient experience is important for any branch or specialty of healthcare—but especially so for urgent cares. That’s... 
by Molly Kramer | Sep 10, 2020 | Blog
Social media is a great way to market your urgent care services. But in a highly regulated industry like healthcare, it’s important to establish the ground rules via a comprehensive social media policy. Welcome to Part I of a series on developing a social media policy... 
by Molly Kramer | Sep 1, 2020 | Blog
People are spending more time at home and more time on smartphones. Texting (also referred to as SMS) provides hospital providers with the perfect opportunity to connect directly with their patients. With an almost endless amount of potential uses, texting is an...