In a new blog post, Well Health Inc. announced their new partnership with Calibrater Health. WELL is a trusted communication platform that connects patients to healthcare organizations via text, phone, email, and live-chat. Together, Well and Calibrater empower healthcare organizations to intervene early after a bad patient experience, achieving service recovery and even preventing negative online reviews.
“Providers understand the value of listening to patients, but they need to understand the data to take action on it,” said Tim Dybvig, CEO of Calibrater Health. “Together, Calibrater Health and WELL provide the data and the avenues for acting on it to improve patient experience.”