In a new article in Cataract & Refractive Surgery Today, Dr. Blake K. Williamson of Williamson Eye Center talks about why he chose Calibrater Health to turn patient feedback into an action plan:

“The Calibrater system also uses a series of algorithms to automatically classify patient comments any time follow-up is required and combines that with a proprietary issue-tracking system to make sure no feedback slips through the cracks. This has been one of the most beneficial aspects of the technology because it allows us to address our unhappy customers before they vent their frustrations online. Often a patient is so appreciative that a doctor or nurse called to address his or her concerns that our biggest potential detractors become our biggest promoters.”

Read the full article.