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6 Tips for Reopening Healthcare the Right Way

6 Tips for Reopening Healthcare the Right Way

While many medical services can now be provided via telehealth, treating a patient in person remains superior—or essential—in many cases.  As clinics across America move to reopen their doors or resume offering elective services, it’s important to reconsider patient...

How to Create a Customer Journey Map for Your Telehealth Patients

How to Create a Customer Journey Map for Your Telehealth Patients

Imagine having a step-by-step guide that illustrates the buying journey for your telehealth practice’s target audience—from prospect to patient. This perfectly sums up the customer journey map. It usually takes six to eight touchpoints for a prospect to convert into a...

3 Strategies for a Successful Shift to Telehealth Amidst COVID-19

3 Strategies for a Successful Shift to Telehealth Amidst COVID-19

Providing healthcare services during the COVID-19 pandemic is no easy feat. As our nation practices social distancing, non-essential medical services are being delayed or provided remotely. The good news is that payers are increasing reimbursement for these remote...

NEW Mass Texting Feature: For High-Level Updates and Morale Boosters

NEW Mass Texting Feature: For High-Level Updates and Morale Boosters

To our customers, Thank you for what you’re doing.  That’s it, mostly. You’re on the front lines of this crisis. You’re treating those stricken with coronavirus, as well as all other illnesses and injuries that pop up in your centers, practices, and clinics. You’re...

How Artificial Intelligence Can Unlock Business Growth in Healthcare

How Artificial Intelligence Can Unlock Business Growth in Healthcare

Achieving an excellent customer experience and reputation is difficult enough in any business. Healthcare is a special challenge—and it’s even harder if your company runs multiple brands or sites. For marketing managers, reaching NPS benchmarks is a huge struggle with...

In the Press: Calibrater Health and WELL improve patient experience

In the Press: Calibrater Health and WELL improve patient experience

In a new blog post, Well Health Inc. announced their new partnership with Calibrater Health. WELL is a trusted communication platform that connects patients to healthcare organizations via text, phone, email, and live-chat. Together, Well and Calibrater empower...

6 Ways to Make Your Behavioral Health Clinics More Efficient

6 Ways to Make Your Behavioral Health Clinics More Efficient

No one is born knowing how to successfully run one clinic, let alone several of them. With so many moving parts, managing a growing healthcare business can sometimes feel like directing traffic. To keep everything moving in the direction of business success, it’s...

7 Tips to Re-envision the Eyecare Patient Experience in 20/20

7 Tips to Re-envision the Eyecare Patient Experience in 20/20

Consumer expectations for healthcare are increasing. More and more, patients expect an excellent patient experience at every touchpoint. This shift marks a sea change for healthcare as a whole. But for vision practices, which have long included retail elements like...