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NEW Mass Texting Feature: For High-Level Updates and Morale Boosters

NEW Mass Texting Feature: For High-Level Updates and Morale Boosters

To our customers, Thank you for what you’re doing.  That’s it, mostly. You’re on the front lines of this crisis. You’re treating those stricken with coronavirus, as well as all other illnesses and injuries that pop up in your centers, practices, and clinics. You’re...

How Artificial Intelligence Can Unlock Business Growth in Healthcare

How Artificial Intelligence Can Unlock Business Growth in Healthcare

Achieving an excellent customer experience and reputation is difficult enough in any business. Healthcare is a special challenge—and it’s even harder if your company runs multiple brands or sites. For marketing managers, reaching NPS benchmarks is a huge struggle with...

In the Press: Calibrater Health and WELL improve patient experience

In the Press: Calibrater Health and WELL improve patient experience

In a new blog post, Well Health Inc. announced their new partnership with Calibrater Health. WELL is a trusted communication platform that connects patients to healthcare organizations via text, phone, email, and live-chat. Together, Well and Calibrater empower...

6 Ways to Make Your Behavioral Health Clinics More Efficient

6 Ways to Make Your Behavioral Health Clinics More Efficient

No one is born knowing how to successfully run one clinic, let alone several of them. With so many moving parts, managing a growing healthcare business can sometimes feel like directing traffic. To keep everything moving in the direction of business success, it’s...

7 Tips to Re-envision the Eyecare Patient Experience in 20/20

7 Tips to Re-envision the Eyecare Patient Experience in 20/20

Consumer expectations for healthcare are increasing. More and more, patients expect an excellent patient experience at every touchpoint. This shift marks a sea change for healthcare as a whole. But for vision practices, which have long included retail elements like...

The Benefits of Social Media & Reputation Management for Urgent Care

The Benefits of Social Media & Reputation Management for Urgent Care

One challenge in urgent care marketing is that traditional methods of “direct response” advertising don’t work. A patient will never go straight to the urgent care after seeing an ad because people aren’t searching for urgent care clinics until they have a dire need....

How to Improve Healthcare Survey Response Rates

How to Improve Healthcare Survey Response Rates

Understanding the patient experience at your clinics is essential to ensuring their satisfaction with your services—and the long-term integrity of your organization. Good data on patient experience also plays a major role in marketing. It can inform a successful...

7 Physician & Staff Engagement Strategies to Boost Patient Experience

7 Physician & Staff Engagement Strategies to Boost Patient Experience

An emotional connection with the patient can be just as important as an accurate diagnosis. Though individual providers take the Hippocratic Oath, its provisions on warmth, sympathy, and humanity are a road map for improving overall culture. That’s especially true...