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Service Recovery for Urgent Care During Covid-19: Part 2 – Proactively Building Positive Reviews
You may have heard the adage that “only unhappy people write reviews.” Not true! In this second part of our series on service recovery strategies, we discuss methods to build a positive reputation in your community by encouraging feedback from happy patients. To...
Service Recovery for Urgent Care During Covid-19: Part 1 – Handling Patient Complaints
When a patient decides to go to an urgent care, they have expectations about the experience they’ll have. As the Covid-19 pandemic rages on, urgent care patient volume is rising, but balancing patient experience with safety continues to be a challenge. It’s more...
How to Develop a Social Media Policy for Urgent Care: Part II – Company Profiles
Welcome to Part II of a series on developing a social media policy for urgent care! Check out Part I on policies for employee use of social media. Patient experience is important for any branch or specialty of healthcare—but especially so for urgent cares. That’s...
How to Develop a Social Media Policy for Urgent Care: Part I – Employees
Social media is a great way to market your urgent care services. But in a highly regulated industry like healthcare, it’s important to establish the ground rules via a comprehensive social media policy. Welcome to Part I of a series on developing a social media policy...
6 Ways Texting Improves Patient Experience in Hospitals
People are spending more time at home and more time on smartphones. Texting (also referred to as SMS) provides hospital providers with the perfect opportunity to connect directly with their patients. With an almost endless amount of potential uses, texting is an...
In the Press: Experity Announces Acquisition of Calibrater Health
Leading Patient Survey and Reputation Management Platform Reinforces Experity as the Pacesetter in Patient Engagement MACHESNEY PARK, Ill.: Experity, the leading provider of clinical and practice management software to the urgent care space, recently announced that it...
An Exercise for Urgent Cares: Develop Your “Adapt & Thrive” Strategy
The urgent care industry faces a special challenge during the coronavirus. Patients are unsure if centers are safe, but also desperately need to visit. As a result, urgent care businesses have seen dramatic ebbs and flows in revenue. As we move into August, widening...
5 Ways Calibrater Can Help Your Healthcare Business Adapt to the New Normal
Major shake-ups are happening in healthcare. Some providers are struggling to recover their pre-pandemic revenue, while others are launching a full digital transformation. And while the effects of COVID-19 are varied, there is one certainty. Healthcare businesses must...
4 Steps to Support Your Healthcare Heroes’ Mental Health
During a pandemic, increased stress and fear go hand-in-hand. These heightened emotions can be especially difficult for healthcare providers on the front lines. Fortunately, there are ways to support the mental health of providers during these times. In this post,...
6 Tips for Reopening Healthcare the Right Way
While many medical services can now be provided via telehealth, treating a patient in person remains superior—or essential—in many cases. As clinics across America move to reopen their doors or resume offering elective services, it’s important to reconsider patient...
New Mass Texting Tool Drives $100Ks in Telemedicine Revenue for Providers
Calibrater Health designed our new patient and staff texting tools to reduce the confusion and stress during the pandemic. After a few months of use, these mass text updates (called Notices in our platform) have also proven to be major revenue drivers for providers....
How to Create a Customer Journey Map for Your Telehealth Patients
Imagine having a step-by-step guide that illustrates the buying journey for your telehealth practice’s target audience—from prospect to patient. This perfectly sums up the customer journey map. It usually takes six to eight touchpoints for a prospect to convert into a...