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6 Ways Texting Improves Patient Experience in Hospitals

6 Ways Texting Improves Patient Experience in Hospitals

People are spending more time at home and more time on smartphones. Texting (also referred to as SMS) provides hospital providers with the perfect opportunity to connect directly with their patients. With an almost endless amount of potential uses, texting is an...

In the Press: Experity Announces Acquisition of Calibrater Health

In the Press: Experity Announces Acquisition of Calibrater Health

Leading Patient Survey and Reputation Management Platform Reinforces Experity as the Pacesetter in Patient Engagement MACHESNEY PARK, Ill.: Experity, the leading provider of clinical and practice management software to the urgent care space, recently announced that it...

4 Steps to Support Your Healthcare Heroes’ Mental Health

4 Steps to Support Your Healthcare Heroes’ Mental Health

During a pandemic, increased stress and fear go hand-in-hand. These heightened emotions can be especially difficult for healthcare providers on the front lines. Fortunately, there are ways to support the mental health of providers during these times. In this post,...

6 Tips for Reopening Healthcare the Right Way

6 Tips for Reopening Healthcare the Right Way

While many medical services can now be provided via telehealth, treating a patient in person remains superior—or essential—in many cases.  As clinics across America move to reopen their doors or resume offering elective services, it’s important to reconsider patient...

How to Create a Customer Journey Map for Your Telehealth Patients

How to Create a Customer Journey Map for Your Telehealth Patients

Imagine having a step-by-step guide that illustrates the buying journey for your telehealth practice’s target audience—from prospect to patient. This perfectly sums up the customer journey map. It usually takes six to eight touchpoints for a prospect to convert into a...