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How to Get Better Insights from Medical Survey Data
When running a medical clinic, it’s important to accurately gauge your patient experience. This is where medical survey data can help. However, patient satisfaction feedback can vary widely in terms of how helpful it is for improving protocols and personnel. ...
Lessons Learned From an Unprecedented Year (Plus, Preparing for 2021)
Healthcare in 2020 required constant adaptation—leaving little time to reflect. As the year draws to a close, we’re checking in with what researchers and business leaders have to say about running urgent care centers with high quality of care and and sustainable...
5 Ways Telehealth Providers Can Boost Visibility on Google
Heading into 2021, the competition for telehealth is steep. For brick-and-mortar medical services, location is a huge differentiator. But for the virtual care that now saturates the market, patient leads are fair game for all providers. There is, however, one...
3 Myths About Artificial Intelligence in Healthcare—And How COVID is Changing It All
During the pandemic, healthcare organizations are adopting digital technologies at an unprecedented rate. But significant misunderstanding remains about AI. In this article we address three commons myths about the technology's origins and its role of AI in healthcare....
Service Recovery for Urgent Care During Covid-19: Part 3 – A Culture of Service Excellence
Urgent care providers are more stressed than ever, and it’s not just overwhelming demand from a Covid-19 surge. The opposite is also a very real possibility: urgent care providers could lose their jobs if patient anxiety about healthcare settings causes volume to...
Service Recovery for Urgent Care During Covid-19: Part 2 – Proactively Building Positive Reviews
You may have heard the adage that “only unhappy people write reviews.” Not true! In this second part of our series on service recovery strategies, we discuss methods to build a positive reputation in your community by encouraging feedback from happy patients. To...
Service Recovery for Urgent Care During Covid-19: Part 1 – Handling Patient Complaints
When a patient decides to go to an urgent care, they have expectations about the experience they’ll have. As the Covid-19 pandemic rages on, urgent care patient volume is rising, but balancing patient experience with safety continues to be a challenge. It’s more...
How to Develop a Social Media Policy for Urgent Care: Part II – Company Profiles
Welcome to Part II of a series on developing a social media policy for urgent care! Check out Part I on policies for employee use of social media. Patient experience is important for any branch or specialty of healthcare—but especially so for urgent cares. That’s...
How to Develop a Social Media Policy for Urgent Care: Part I – Employees
Social media is a great way to market your urgent care services. But in a highly regulated industry like healthcare, it’s important to establish the ground rules via a comprehensive social media policy. Welcome to Part I of a series on developing a social media policy...
6 Ways Texting Improves Patient Experience in Hospitals
People are spending more time at home and more time on smartphones. Texting (also referred to as SMS) provides hospital providers with the perfect opportunity to connect directly with their patients. With an almost endless amount of potential uses, texting is an...
In the Press: Experity Announces Acquisition of Calibrater Health
Leading Patient Survey and Reputation Management Platform Reinforces Experity as the Pacesetter in Patient Engagement MACHESNEY PARK, Ill.: Experity, the leading provider of clinical and practice management software to the urgent care space, recently announced that it...
An Exercise for Urgent Cares: Develop Your “Adapt & Thrive” Strategy
The urgent care industry faces a special challenge during the coronavirus. Patients are unsure if centers are safe, but also desperately need to visit. As a result, urgent care businesses have seen dramatic ebbs and flows in revenue. As we move into August, widening...
