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How to Create a Customer Journey Map for Your Telehealth Patients
Imagine having a step-by-step guide that illustrates the buying journey for your telehealth practice’s target audience—from prospect to patient. This perfectly sums up the customer journey map. It usually takes six to eight touchpoints for a prospect to convert into a...
In the Press: Calibrater Health Announces New Texting Features to Support Healthcare Providers During COVID-19
In light of the uncertainty faced by healthcare businesses, Calibrater Health has extended their free trial to 90 days. NEW YORK, N.Y.: Calibrater Health, the leading patient feedback platform for multi-unit businesses, announced today the addition of two new mass...
3 Strategies for a Successful Shift to Telehealth Amidst COVID-19
Providing healthcare services during the COVID-19 pandemic is no easy feat. As our nation practices social distancing, non-essential medical services are being delayed or provided remotely. The good news is that payers are increasing reimbursement for these remote...
NEW Mass Texting Feature: For High-Level Updates and Morale Boosters
To our customers, Thank you for what you’re doing. That’s it, mostly. You’re on the front lines of this crisis. You’re treating those stricken with coronavirus, as well as all other illnesses and injuries that pop up in your centers, practices, and clinics. You’re...
How Artificial Intelligence Can Unlock Business Growth in Healthcare
Achieving an excellent customer experience and reputation is difficult enough in any business. Healthcare is a special challenge—and it’s even harder if your company runs multiple brands or sites. For marketing managers, reaching NPS benchmarks is a huge struggle with...
In the Press: Calibrater Health and WELL improve patient experience
In a new blog post, Well Health Inc. announced their new partnership with Calibrater Health. WELL is a trusted communication platform that connects patients to healthcare organizations via text, phone, email, and live-chat. Together, Well and Calibrater empower...
6 Ways to Make Your Behavioral Health Clinics More Efficient
No one is born knowing how to successfully run one clinic, let alone several of them. With so many moving parts, managing a growing healthcare business can sometimes feel like directing traffic. To keep everything moving in the direction of business success, it’s...
In the Press: One Way to Establish an Emotional Connection With Patients
In a new article in Cataract & Refractive Surgery Today, Dr. Blake K. Williamson of Williamson Eye Center talks about why he chose Calibrater Health to turn patient feedback into an action plan: "The Calibrater system also uses a series of algorithms to...
7 Tips to Re-envision the Eyecare Patient Experience in 20/20
Consumer expectations for healthcare are increasing. More and more, patients expect an excellent patient experience at every touchpoint. This shift marks a sea change for healthcare as a whole. But for vision practices, which have long included retail elements like...
In the Press: Survey and Feedback Platform Calibrater Health Launches Calibrater Performance Insights for Urgent Care Businesses
Calibrater Performance Insights uses automation to drive patient understanding, improving the patient experience and taking organizational performance to new heights. NEW YORK, N.Y.: Calibrater Health, the leading feedback management platform for multi-unit healthcare...
In the Press: Calibrater Health Celebrates 12 Million Patient Satisfaction Surveys Sent Via HIPAA-Compliant Text Message Platform
The company’s 30-40% response rate translates into a strong flow of actionable insights to improve patient experience and grow healthcare businesses. NEW YORK, N.Y.: Calibrater Health, the leading feedback management platform for multi-unit healthcare businesses,...
Does Your Dental Business Have a Marketing Strategy? Here’s the Missing Ingredient.
Even if your dental practice’s employees perform marketing tasks every day, it’s possible you don’t have a true strategy. Like many local businesses, what you may have is an arsenal of marketing tactics. What may be missing is a significant impact on your bottom line....