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The Benefits of Social Media & Reputation Management for Urgent Care

The Benefits of Social Media & Reputation Management for Urgent Care

One challenge in urgent care marketing is that traditional methods of “direct response” advertising don’t work. A patient will never go straight to the urgent care after seeing an ad because people aren’t searching for urgent care clinics until they have a dire need....

How to Improve Healthcare Survey Response Rates

How to Improve Healthcare Survey Response Rates

Understanding the patient experience at your clinics is essential to ensuring their satisfaction with your services—and the long-term integrity of your organization. Good data on patient experience also plays a major role in marketing. It can inform a successful...

7 Physician & Staff Engagement Strategies to Boost Patient Experience

7 Physician & Staff Engagement Strategies to Boost Patient Experience

An emotional connection with the patient can be just as important as an accurate diagnosis. Though individual providers take the Hippocratic Oath, its provisions on warmth, sympathy, and humanity are a road map for improving overall culture. That’s especially true...

Introducing: Calibrater Performance Insights

We are extremely excited to announce Calibrater Performance Insights, an updated version of the recently released Comment Trends feature. This feature provides real-time reports on patient sentiment across your entire organization. At Calibrater Health, we know...

Calibrater Health Introduces: Comment Trends with Benchmarks

Introducing: Comment Trends with Benchmarks We are extremely excited to announce Comment Trends, an exciting new feature that provides real-time reports on patient sentiment across your entire organization. At Calibrater Health, we know that finding meaning in patient...

NEJM Catalyst Buzz Report on Patient Experience

"Ninety-seven percent of survey respondents say that listening to patients improves care. But capturing the patient voice and measuring it in a meaningful way is a difficult endeavor. Kaiser’s McKeegan is among the 59% of Council members who think survey instruments...

Patient Engagement in Consumerization of Health Care

In an analysis of the NEJM Catalyst Insights Council Survey on Consumer Engagement, the council looked at what health care can learn from other industries. From the survey, 96% of respondents say that the health care industry has lessons to learn about engagement...