Resources

Case Studies, Product Sheets & More!

Calibrater Health Performance Insights

CPIs utilizes our proprietary algorithms to assess overarching sentiment (positive or negative) and common themes from patient feedback. We then break down your data into multi-level reports allowing you to drill down to the root of what’s going on.

Smart Surveys

With smart surveys, you can split your patient population to choose which patients get which surveys. Your surveys can be tailored to visit type, location, patient age, or even split your population at random if you want one survey to go to some patients, and another survey to the others.

Improving Provider Engagement

We conducted a series of interviews with our customers in various operational and clinical roles to gain a deeper understanding of how successful organizations approach provider engagement in order to learn what works and what doesn’t.

Patient Experience Case Study

We conducted a case study to measure the impact that the Calibrater Health system had on NPS scores in the first 6 months of implementation.

Consent Script

Patient communication is a major factor when consenting patients to participate in the survey. Here are a few key points to remember when asking patients to share their experience, along with a script to use as a guide.

ROI Calculator

The machine learning and smart feedback system that Calibrater Health™ provides will net you returns, immediately. Put simply, the product pays for itself, many times over!

Service Recovery Best Practices

We interviewed clinic managers, providers, and patient experience managers from our customer base to help identify the most crucial components of service recovery in the healthcare industry.

Provider Alerts

The alert will include the Provider’s recent NPS® Score and the overall NPS® Score of the organization or region. Also included in the alert is a link to recent comments submitted by patients seen by the provider. There is also a blinded ranking of all provider NPS® scores across the organization.

Review Publisher

Our Compliment Publishing Widget enables you to showcase your patient’s compliments on your marketing site with the click of a button. It’s specifically designed to improve your site’s SEO and earn your site star ratings in Google’s search results.

ROI Infographic

See how Calibrater Health’s real-time patient feedback platform transforms your organization and generates lasting ROI.

What is NPS?

Net Promoter Score® is a proven loyalty and satisfaction metric that is calculated by asking one simple question: “On a scale of 0 – 10, how likely are you to recommend our services to friends or family?”