Patient Experience Case Study

DOWNLOAD THIS RESOURCE TODAY

Prove Your Progress

At Calibrater Health, we believe a survey tool shouldn’t just collect great data—it should use that data to drive measurable improvement in patient experience.

In this case study, we looked at the impact of Calibrater for customers within the first six months of implementation. We found that Calibrater Health measurably improves patient experience. This is especially true for under-performing locations and providers, but we also saw an average increase of over 10% for even those clinics starting with a relatively high Net Promoter Score.

This case study explains how Calibrater works—and demonstrates the difference our system makes. Just take a look at the numbers.

More Resources for Happier Patients & Better Teams

Service Recovery

Service Recovery

We interviewed clinic managers, providers, and patient experience managers from our customer base to help identify the most crucial components of service recovery in the healthcare industry.

Provider Engagement

Provider Engagement

We conducted a series of interviews with our customers in various operational and clinical roles to gain a deeper understanding of how successful organizations approach provider engagement in order to learn what works and what doesn’t.

Smart Surveys

Smart Surveys

With smart surveys, you can split your patient population to choose which patients get which surveys. Your surveys can be tailored to visit type, location, age, or even split your population at random.

Service Recovery for Urgent Care During Covid-19: Part 2 – Proactively Building Positive Reviews

You may have heard the adage that “only unhappy people write reviews.” Not true! In this second part of our series on service recovery strategies, we discuss methods to build a positive reputation in your community by encouraging feedback from happy patients. To...

Service Recovery for Urgent Care During Covid-19: Part 1 – Handling Patient Complaints

When a patient decides to go to an urgent care, they have expectations about the experience they’ll have. As the Covid-19 pandemic rages on, urgent care patient volume is rising, but balancing patient experience with safety continues to be a challenge. It’s more...

How to Develop a Social Media Policy for Urgent Care: Part II – Company Profiles

Welcome to Part II of a series on developing a social media policy for urgent care! Check out Part I on policies for employee use of social media. Patient experience is important for any branch or specialty of healthcare—but especially so for urgent cares. That’s...

How to Develop a Social Media Policy for Urgent Care: Part I – Employees

Social media is a great way to market your urgent care services. But in a highly regulated industry like healthcare, it’s important to establish the ground rules via a comprehensive social media policy. Welcome to Part I of a series on developing a social media policy...