Service Recovery Best Practices
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Never Miss an Opportunity
When an unhappy patient walks out your door, the clock starts ticking. We can’t say how long it will take them to find another provider or post a negative review, but a solid plan will help you avoid these adverse outcomes.
What’s even better than a plan? A plan based on real-world evidence.
We’ve done the research for you. We interviewed clinic managers, providers, and patient experience managers from Calibrater Health’s customer base. Through these interviews, we identified the most crucial components of service recovery in the healthcare industry.
Use this white paper to implement clear, scalable, and timely processes for service recovery. Because bad days happen. The key is to be prepared.