What is NPS?

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Net Promoter Score 101

In 2003, a simple but clever customer survey method emerged. Called Net Promoter Score, this metric’s brevity naturally removed many barriers affecting longer surveys. NPS is so important because it’s a predictor of organizational growth.

But do you know how it works? More importantly, do you know how to use it?

We’ve got a primer for you. In this resource we break NPS down into simple terms and graphics. Use this tool as a first step to leveraging customer loyalty and satisfaction to grow your healthcare business.

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